These General Conditions of Sale will apply to ticket purchases made for non-professional purposes through the website https://lacayapa.com/tienda
The website, hereinafter CIRCO LA CAYAPA, is the property of:
Owner: La Cayapa Soc. Coop. And.
Registered office: Plaza del Cardenal Cisneros, nº 11, 18012, Granada, Spain
CIF: F19696129.
Telephone: +(34) 654973046
E-mail: Box office@lacayapa.com
Access and use of this ticket sales website implies knowledge and acceptance of the general terms and conditions of use and sale https://lacayapa.com/tienda
1) DEFINITIONS
For the purposes of these General Contract Conditions, the following terms will be interpreted in accordance with the following definitions:
– GENERAL CONDITIONS: General Contracting Conditions to which the contract with the CLIENT is subject.
– SERVICES: Services that LA CAYAPA SOC. COOP. AND. offers to the CLIENT for contracting through the Web and intended to facilitate the CLIENT’s purchase of tickets for all types of events.
– CLIENT: User of the Web Site who contracts the services provided through it by CIRCO LA CAYAPA. The CUSTOMER, when carrying out the purchase process, confirms that he is qualified to carry out said operation, that he is over 16 years of age or that he has, at least, the authorization of his guardian.
2)SCOPE OF APPLICATION
to. These General Conditions apply to the purchase of tickets, and to everything that applies to the user registration provided by CIRCO LA CAYAPA. The General Conditions, with the legally established advance notice, will be available to Clients on the Web and https://lacayapa.com/tienda. Therefore, it is advisable that the Client carefully read the General Conditions before proceeding to send their data. personal information and purchase data through which the sale of tickets offered by LA CAYAPA SOC is formalized. COOP. AND.
b. Through the ticket sales website, users will be able to purchase tickets in advance to the events held at CIRCO LA CAYAPA. The advance ticket sales service is generally provided 24 hours a day, 365 days a year. However, CIRCO LA CAYAPA may suspend at any time, temporarily or permanently, without prior notice, the advance sale service of all or part of the tickets for events organized by CIRCO LA CAYAPA.
3)SALES PROCESS
The Client can purchase the tickets through the Website following the different steps of the process, which consists of indicating the Products they wish to purchase and the quantity, making the payment and providing the personal information necessary to receive the purchase confirmation and receipt. of entry and for the Products to be sent to you electronically. Each step of the sales process is explained on the Website. The Client may check their order and make the appropriate corrections before proceeding to payment.
The Customer may, at the time of making the purchase, consult these General Conditions of Sale and the privacy statement. The purchase of Products implies acceptance of these Conditions and the privacy statement.
4)PAYMENT
The Products may be paid for using the electronic payment methods available on the Website. The Client must assume the expenses that the bank imposes for transferring the amount of the purchase of Products to CIRCO LA CAYAPA.
The Client can opt for a reduced rate through discount codes that must be indicated on the Website. CIRCO LA CAYAPA may request supporting documents to confirm that they are indeed entitled to a reduction in the rate.
All purchases will be paid for immediately. CIRCO LA CAYAPA reserves the right to deny or cancel an order if there are indications of fraud.
5) DELIVERY
Unless expressly indicated otherwise on the Website, the delivery of the Products will always be carried out electronically, through a purchase confirmation and proof of entry sent to the email address indicated by the Client. The Client will be responsible for the validity of the email address provided and must ensure the correct functioning and security of the email program used to receive the Products. The Client must assume the risk of loss of the Products sent electronically from the moment of delivery of the email to the Client’s mail provider.
The Customer will always receive an email confirming the purchase and a summary of its basic information. It will be the Client’s responsibility to keep said email. If the Client does not receive the purchase confirmation email for the requested Products, they must contact CIRCO DE LOS HORRORES at the email addresstrabajo@lacayapa.com
The ticket purchase confirmation contains proof of access or a link to this proof. The proof of access printed and/or displayed on a “Smartphone” entitles the Client to access the CIRCO LA CAYAPA rooms.
Each proof of entry, reservation code is unique and cannot be modified, copied or reused, unless expressly indicated otherwise.
6) RIGHTS OF THE BUYER. CHANGES, DUPLICATES, RETURNS OR GENERAL CANCELLATIONS
a. In accordance with the regulations that regulate the sale of tickets for public shows and recreational activities, there is no right of withdrawal.
Once the tickets have been purchased, no changes, returns or cancellations will be accepted, except through the contracting system for the cancellation or change service, in which a 100% refund of the amount can be obtained, and tickets can be canceled up to 24 hours before. of the event. To request a refund or exchange of your tickets, you must contact:trabajo@lacayapa.com
b. In case of technical, artistic, organizational, audiovisual or production needs, CIRCO LA CAYAPA reserves the right to dispose of seats already sold and replace them with others of equal or higher category, or may, where appropriate, proceed to return them. of the amount.
c. For online purchases, users of this service will receive PDF tickets by email, which are valid and sufficient to access the corresponding show.
d. The suspension before the start of the performance or the substantial modification of the show will be the only admissible cause for the refund of the ticket price, and a change in the distribution of artists will not be considered a substantial modification, in any case. When appropriate, the refund may be made by offering vouchers or substitute vouchers for the refund. In any case, service and/or management expenses will not be refunded.
and. The right to a refund of the ticket price will not be generated in those cases in which the suspension or modification occurs once the show or recreational activity has begun and is due to force majeure.
f. CIRCO LA CAYAPA reserves the right, for technical, artistic or force majeure reasons, to alter the nature of the planned production, as well as the dates, times, programs and announced performers.
g. CIRCO LA CAYAPA prohibits the resale of tickets and only guarantees the authenticity of tickets that have been purchased through official channels. Tickets purchased through unofficial channels or expressly authorized by CIRCO LA CAYAPA will not be valid, without prejudice to any administrative and criminal responsibilities that may apply.
7)RECRUITMENT REQUIREMENTS
a.Personal requirements. The possibility of contracting with CIRCO LA CAYAPA is intended for end Clients over 16 years of age and for the Client’s own consumption or those on behalf of whom the client is legally authorized to act. Wholesale companies or agencies, distributors and other professional intermediaries are excluded.
b. Other requirements. In order to comply with the legal obligation to which every Information Service Provider is subject to confirm to the client the effective completion of the purchase, the Client must have an email address and notify CIRCO LA CAYAPA, through the box provided for this purpose in the contracting process.
c. LA CAYAPA SOC. COOP will keep the electronic document formalizing the contract for a period of two years, and will send a copy of it to the address indicated by the Client as confirmation of the purchase.
d. LA CAYAPA SOC. COOP is obliged at all times to comply with the requirements established in Law 34/2002, of July 11, on information society services and electronic commerce.
8)PROCESSING OF PERSONAL DATA
a.In accordance with the provisions of Regulation (EU) 2016/679 Directive 95/46/EC General Data Protection Regulation (GDPR) and other applicable legislation, LA CAYAPA SOC. COOP informs the client that the personal data completed in this form will be incorporated into its databases for which it is responsible and processed automatically for the purposes of management and compliance with the obligations inherent in the purchasing process and management of its own services. In addition, these personal data will also be incorporated into the LA CAYAPA SOC database. COOP. for the purposes of consultation regarding possible incidents with the tickets or contracted services.
b. However, the data provided by users may be processed by LA CAYAPA SOC. COOP. ANDas Responsible for the treatment, being at all times kept and processed in European territory.
When forms are used to collect these personal data, the user’s identification will be understood to be correct, since it is the user himself who voluntarily enters his data in the forms available on our website and who is responsible for its veracity. . Express refusal to provide data classified as mandatory will mean non-provision of the requested service or information. Likewise, data may be provided voluntarily in order to best provide the requested service or the requested information.
c. Identity and contact information of the person responsible are those mentioned at the beginning of this document.
d. Purpose of the treatment, CIRCO LA CAYAPA may request personal data through different forms, which are part of the databases owned by LA CAYAPA SOC. COOP. AND., solely for the purpose of being able to carry out its activities.
By using the CIRCO LA CAYAPA contact forms and email accounts, you must give your express consent in the optin enabled for this purpose for the processing of your personal data for the following purposes:
– Offer institutional and commercial information
– Sending information related to events and publications, commercial information by different means, about CIRCO LA CAYAPA, its activities, services, offers, promotions, as well as the entities with which CIRCO LA CAYAPA has signed a collaboration agreement.
e. Legitimation for data processing. The processing of your data for non-information purposes is based on your consent when you provide it at the time of purchasing Products.
The processing of data to send information is based on the consent of the interested party to maintain a line of communication that allows continuous knowledge of developments that affect CIRCO LA CAYAPA.
CIRCO LA CAYAPA, under the protection of the legitimate interest that corresponds to it, may carry out the treatments that are strictly necessary for the internal administration of the website, statistical analysis of visits to the Website and behaviors of its Users.
f. Right to withdraw consent. At any time, you may withdraw your consent to the data processing set forth herein, as well as exercise the rights of access to personal data relating to the interested party, its rectification or deletion, the limitation of its processing, or you may oppose it, as well as exercise the right to data portability, by sending an email to the address sending the following information: name and surname, address for notification purposes, photocopy of the National Identity Document and request for the right you want and indicating in the subject “Data Protection”.
g. Data recipients. Those necessary for the provision of the service.
Outside of these cases, CIRCO LA CAYAPA will not transfer the data provided to us unless required by the court or by the Public Administrations in the exercise of their powers.
h. Conservation of data. The data will be kept for the necessary time depending on the purpose for which it was provided or collected, without prejudice to, where appropriate, the exercise of your right to deletion.
In relation to the processing necessary to send information, we will keep your data in the system as long as you do not request its deletion.
i. Rights. You will have the right to obtain confirmation as to whether we are processing personal data that concerns you or not. In relation to your personal data you have the right to:
– Access them.
– Request its rectification or deletion.
– Request the limitation of your treatment.
– Oppose your treatment.
– Request its portability in a structured, commonly used and machine-readable format.
You may exercise such rights by writing to LA CAYAPA SOC. COOP. AND., located at Plaza del Cardenal Cisneros, nº11, 18012, Granada (Granada), or by email to info@lacayapa.com indicating “Data Protection” in the subject line, attaching the DNI.
Likewise, the user may complain to the Spanish Data Protection Agency (Control Authority competent in this matter), especially when they have not obtained satisfaction in the exercise of their rights, by writing to it, C/Jorge Juan, N. º 6, 28001 – Madrid, or through the website: https://www.agpd.es
j. Modification of the privacy and data protection policy. CIRCO LA CAYAPA reserves the right to modify this Privacy and Data Protection Policy to adapt new legislation, so we recommend reading it before each access and navigation through the website. However, the relationships established with users, prior to the modification of the Privacy Policy, will be governed by the rules established at the time the user accessed the Website for its establishment, without prejudice to the provisions of the Regulations. General Data Protection.
9)APPLICABLE LEGISLATION AND COMPETENT COURTS
The applicable legislation is Spanish and for the resolution of any type of controversy that may arise from the use of this Website, as well as the registration or contracting that could be carried out through it, the Courts are declared as competent jurisdiction. and Courts of the city of Madrid. If you have any questions, suggestions or comments, please contact us by email at ventas@lacayapa.com